Frequently Asked Question

Baggage is subject to security screening and customs inspection, especially for international arrivals. Prohibited items will be confiscated in accordance with Saudi regulations and include weapons, explosives, hazardous chemicals, narcotics, and any other unauthorized materials. If in doubt, declare items upon arrival to avoid fines or penalties.

The airport provides services including wheelchairs and mobility assistance in coordination with airlines. Passengers are advised to book in advance at least 48 hours before travel. Dedicated parking spaces, accessible restrooms, and 24/7 service and information desks are also available to ensure a comfortable and safe travel experience.

Currently there is no duty-free stores in the airport.

Currently, there are no car rental offices inside the airport.

If you lose an item at the airport, please contact the Lost & Found team immediately so they can assist you in locating it.

Passengers should immediately proceed to the airline’s baggage services desk in the baggage claim area to file an official report. For lost personal items within the airport, passengers can contact the Lost and Found office through the designated phone numbers.

Yes. Airport buses are equipped to support passengers with disabilities.

Passengers are advised to arrive at least 3 hours before international flights and 2 hours before domestic flights to allow sufficient time for check-in, security screening, and boarding.

Passengers can request special assistance through their airline when booking or at least 48 hours before departure. The airport provides wheelchair services and mobility support to ensure a smooth travel experience.

Passengers should contact their airline’s check-in counter to pay any applicable excess baggage fees or adjust their luggage to meet the weight requirements.

Passengers must present a valid ID or passport at the airline check-in counter, drop off their baggage, and proceed through security screening before heading to the departure gate.

Yes. Free parking is available.

Official ID for GCC nationals. Passport for other nationalities.

No customs checks are required for departing domestic flights. International departures must clear KSA Customs. Visit zatca.gov.sa for details.

Check-in opens three hours before departure and closes 60 minutes before take-off. Ensure you have all travel documents ready.

Proceed directly to security if you have your digital boarding pass.

Expectant mothers over 28 weeks pregnant need a medical certificate. Contact your airline for details.

Services include free WiFi, emergency medical assistance, parking, and special assistance for passengers. Prayer rooms are also available at departures.

Enjoy amenities like the VIP Lounge, café, and spacious boarding gate area. Note that RSI is a silent airport with no announcements.