Where required by applicable data protection laws in certain jurisdictions, we will process your information on the basis of your consent. Where consent is not an appropriate basis to process your information, we will rely on the grounds set out below. 

We obtain your consent to process your information for the following reasons:

• sign you up for our newsletters or alerts; and
  
  
• if you opted into marketing, to communicate with you about properties, tourism, services, marketing, promotions, events and other news and information we think will be of interest to you, including in relation to other projects.

We process your information in order to perform our contract with you, such as to provide you with our Services, other content and Website functionality.

In order to be responsive to you, to provide effective services to you, and to maintain our business relationship, as a matter of our legitimate interests, we will use your information to:

• administer the Website and Services, and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
  
  
• maintain the safety and security of our users, the Website, our Services, and business;
  
  
• send you announcements in relation to security, privacy or administrative related communications (these communications are not marketing orientated, and we do not rely on consent, so you may not opt out);
  
  
• personalize our Website and our Services, including to ensure content is presented in the most effective manner for you and your device; and
  
  
• improve and develop our services and offerings. 

In addition, we will use some or all of the above information to comply with any applicable legal obligations, to enforce any applicable terms and conditions and/ or terms of service, and to protect or defend the Services, our rights, the rights of our users, or others. Your information will not be processed later in a manner inconsistent with the purposes listed above, other than where permitted by applicable privacy laws.

As RSG is based in the Kingdom of Saudi Arabia, the Personal Data that it collects from its customers will be transferred to, stored, and processed within the Kingdom of Saudi Arabia. Where permitted by the PDPL, RSG may also transfer its customers’ information internationally as necessary for it to provide the services to its customers, including to RSG’s service providers.

RSG will take all reasonable steps necessary to ensure that its customers’ information is treated securely and in accordance with this Privacy Policy and applicable privacy laws.

RSG will retain your Personal Data as follows:

• Customers information will be retained for as long as needed to provide RSG Services to the customer. 

• If a customer contact RSG requesting permeant disposition of their information, RSG will keep the information for 5 years after the customer contacts RSG or RSG will also retain and use its customers information to the extent necessary to comply with RSG’s legal obligations, resolve disputes and enforce RSG’s terms and conditions, other applicable terms of service, and RSG policies. After these periods, RSG may store its customers information in an aggregated and anonymized format, and it may use this information indefinitely without further notice to its customers.

RSG collects, uses, and discloses Personal Data to provide its customers with the product or service they have requested and to offer them additional products or services RSG believes its customers might be interested in. The purpose for which we collect Personal Data will be identified before or at the time RSG collects the information. RSG may collect Personal Data to provide a service, where an individual’s consent may be implied. Implied consent is consent that is not given explicitly, but which can be inferred based on the individual’s actions and the facts of a particular situation as part of the process of delivering the service.

Knowledge and consent are required for the collection, use or disclosure of Personal Data unless otherwise required or permitted by law. Customers always have the choice to provide their Personal Data to RSG. However, the customer decision not to provide certain information may limit RSG’s ability to provide them with RSG’s products, service, or may limit functionality. However, there are specific cases in which information will be processed even without the data owner’s consent. These cases are specified by the PDPL as per the following:

• If the Processing serves actual interests of the customer, but communicating with the customer is impossible or difficult.

• If the Processing is pursuant to another law or in implementation of a previous agreement to which the customer is a party.

• If the Processing is necessary for the purpose of legitimate interest of the Controller (RSG in this case), without prejudice to the rights and interests of the customer and provided that no Sensitive Data is to be processed.

The Personal Data collected will be limited to those details necessary for the purposes identified by RSG. With the customer consent, RSG may collect Personal Data from them in person, over the telephone or by corresponding with to customers via mail, or the internet. Other possible methods of the collection of Personal Data (not limited to), direct interactions, using RSG products or services, social media interactions, browsing the website, applying for a job, registering to become a supplier, etc.  

Personal Data may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law.

Personal Data will only be retained for the period required to fulfill the purpose for which we collected it or as may be required by law and as forementioned in section 6 of this policy.

Personal Data will be protected by security safeguards that are appropriate to the sensitivity level of the information. RSG takes all reasonable precautions to protect its customers’ Personal Data from any loss or unauthorized use, access, or disclosure.  

RSG will make information available to its customers about its policies and practices with respect to the management of its customers’ Personal Data.  

RSG would like to make sure its customers are fully aware of all their data privacy rights, in which RSG customers are entitled to the following:  

• Right to know / information: A customer has the right to know about RSG (data controller) contact details, the exact reason the data is being collected, the methods being used for data collection, and whether this collected data will be shared.

• Right to request access or copy: A customer has the right to access their Personal Data from RSG (data controller) and obtain a copy of it in a clear and readable format, in conformity with the content of the records. In most cases this will be at no cost, however a, ’reasonable fee’ for the administrative costs of complying with a request if it is manifestly unfounded or excessive, or if a customer requests further copies of their data may be assessed at the time of the request.  

• The right to request correction / rectification: A customer has the right to request that RSG (data controller) correct any information they believe is incomplete, inaccurate, or obsolete. The customer also has the right to request RSG to complete the information they believe is incomplete.  

• The right to destruction / erasure: A customer has the right to request that RSG (data controller) erases their personal data. The reasons can range from rescinding the customer’s consent for data collection to the data no longer serving the purpose for which it was collected.  

• The right to limit/restrict processing: A customer has the right to limit or object to the processing of their Personal Data by RSG (data controller) or any of its contracted data processors. 

• The right to data portability: A customer has the right to request that RSG (data controller) transfer the data that it has collected to another organization, under certain conditions.  

• Automated individual decision: A customer has the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects unless it is necessary for entering into, or performance of a contract between the customer and RSG (data controller), or at the customer’s explicit consent.   

In certain circumstances permitted by regulation, or law, RSG will not disclose certain information to its owner. For example, RSG may not disclose information relating to a customer if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.  

If a customer makes a request related to any of the above rights to which they are entitled, RSG will fulfill these requests within 30 calendar days and record all data subject requests received. RSG will inform its customers of required extensions for fulfillment of raised requests should the resolution of the request require more than 30 calendar days.  

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We conduct regular reviews of this Cookie Policy, and any updates will be published on this webpage.